Terms of Use

Last updated September 20, 2026

The short version: ClearShot is offered as it is. If you use it, you agree to these terms, and they are not negotiable: if you don't agree, please don't use it. We look at photos when we need to, and we can close an account without a refund if we find misuse.

1. The service

ClearShot (the "service", run by Order Merchants, "we", "us") turns the product photos you upload into clean product photos. You sign in with the username and password we gave you. Your plan decides how many photos you can make and for how long.

2. Your photos

You keep ownership of your photos and of the results made from them. You give us permission to store, process and look at them so that we can run the service, keep it safe and help you.
Only upload photos you have the right to use, and photos of products. Don't upload anything illegal, harmful, abusive, explicit, or that infringes someone else's rights.
Photos are subject to review. We may look at any photo you upload or create, by automated checks or by hand, to keep the service safe, to check these terms are being followed and to help with support.
ClearShot uses AI, and it can make mistakes. It does not support text: lettering on labels and packaging can come out changed or garbled. Always check a result before you publish or sell with it.

3. Credits and refunds

Each photo made uses one credit from your plan. Credits and payments are not refundable.
Deleting a photo does not give the credit back.
If a photo fails because of a fault on our side, we may give that credit back, at our discretion.
Demo and bundle plans end when their photos or time run out. "Unlimited" plans are for normal shop use and are not for reselling or automated bulk processing.

4. Keeping and deleting photos

Your photos are kept until you delete them. You can delete any photo (or several at once) in the app. Deleted photos are removed from your account immediately and erased from the Order Merchants servers within 30 days. The computer that makes your photos keeps its own working copies, which deleting does not remove. The Privacy Policy explains the details.

5. Closing accounts

We can suspend or cancel an account, and remove its photos, if we find misuse, anything that breaks these terms, or anything that looks like funny business. No refund is given when we do.
You can ask us to close your account at any time by email. We do not refund unused credits.

6. No promises

The service is provided "as is" and "as available". We don't promise it will always be running, error-free or produce a particular result. To the fullest extent the law allows, we are not liable for lost sales, lost photos, or any indirect or consequential loss arising from using the service. Keep your own copies of anything important.

7. Changes

We can change the service or these terms. The current terms are always on this page; using the service after a change means you accept it.

8. Contact

Questions, help, closing an account or deleting your data: support@timnetworks.com.